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CUSTOMER CARE
At Dye Decor x DyeNamic Designs, we are committed to providing exceptional customer service. Our team is dedicated to ensuring that your experience with us is seamless and enjoyable. If you have any questions or concerns, please do not hesitate to contact us.We are experts in creating one-of-a-kind handmade designs that are perfect for any occasion. From weddings to birthdays, our designs are sure to make your event unforgettable. Our customer care policy is designed to give you peace of mind and ensure that you are completely satisfied with your purchase.We are always here to help and look forward to hearing from you!
Effective January 1, 2024
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All orders must be paid in full before processing. We will NOT begin any work on any orders until payment is received. NO EXCEPTIONS.
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There will be a rush fee applied to orders that are requested to be done before the minimum processing time frame of 7 to 14 business days. The fee will be calculated based on the order total before taxes. Fees are lsited below.
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There will be a designing fee. You will be charged an extra 15% of your order total if your item is designed by us.
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There will be an additional cost for any extra embellishments or personalizing being requested outside of what is currently available.
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All orders inside and outside of our local area will be shipped.
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There is a $250-$300 minimum for most wholesale orders.
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Rush Fees:
$9.00 - for orders up to $14.99
$19.00 - for orders $15.00 - $50.99
$22.00 - for orders $51.00 - $85.99
$25.00 - for orders $86.00 & up
PRIVACY & SAFETY
At Dye Decor x DyeNamic Designs, we take your privacy and safety seriously. We use industry-leading security measures to protect your personal information and ensure that your shopping experience with us is safe and secure. We will never share your information with third parties, and we only collect the information necessary to process your order. We are committed to providing you with a transparent and accurate privacy policy. If you have any questions or concerns, please do not hesitate to contact us.
WHOLESALE INQUIRIES
Are you interested in selling our unique handmade designs in your store? We welcome wholesale inquiries and would love to work with you! Please contact us for more information on how we can help you grow your business. Our wholesale program is designed to make it easy for you to offer our products to your customers. We offer competitive pricing and a wide range of products to choose from. Let's work together to bring your customers the best in handmade designs!
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Dye Decor x DyeNamic Designs. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to initiate a return or exchange. All returned items must be in their original condition and packaging. Refunds will be issued to the original form of payment, and exchanges will be shipped once the returned item is received and inspected. Custom orders will not be refunded, but can be replaced.
FAQ
Do you accept custom orders?
Yes, we do accept custom orders. Additional fees may apply.
Do you provide International delivery?
At this time, we do not ship internationally.
What is your shipping policy?
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At this time we only ship within the United States.
Most orders will be produced upon
purchase. Please allow 7-14 business days for production, processing and shipping. Products that are on hand will be shipped immediately. All orders are shipped via USPS (United States Postal Service) unless otherwise stated. Shipping costs are based on their rates.
Shipping and handling fees are calculated according to the
dimensions, weight, origination and destination of
packaging.
How do I track my order?
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If you place your order online, you will receive a tracking number from USPS once your order is shipped.
Can I check the status of my order before it's shipped?
Yes! We encourage our customers to do this! Just send us an email, tell us what you ordered and we'll update you on the progress of your order.
What are your delivery options?
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All orders inside and outside of our local area will be shipped. We do not offer pickup options at this time. If you need your order sooner than the regular processing time, you will be charged a rush fee.